Q. Can I move in early?
Our standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.
Q. What Documents do I need to bring to the property when I move in?
Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.
Q. Haven't paid rent yet, can I still move in?
It’s really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.
Q. Where do I get my keys?
You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.
Q. Can I have post delivered to the site even though I am not there yet?
If you are having anything delivered before you arrive just make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.
Q. What time can I move in from?
You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.
Q. Can I smoke in my room?
There are usually outside areas for you to smoke with ashtrays provided.
Q. An emergency has happened back home and I need to cancel, can I do this?
In emergencies, each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.
Q. What happens if I fail my exams during my stay? Do I have to leave?
If you leave university during your stay with us you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.
Q. Can I park on site?
The car park is there for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in installments.
Q. Why are my windows restricted?
Your window may have a restricting device that limits how far it opens. It’s there for your safety so it’s important that you don’t disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. We check all the windows and their fittings regularly, to make sure they’re all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.
Q. How can I pay my rent?
You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on Make A Payment.
Q. Can I pre-book my room?
Q. What does the insurance cover?
Some items are not included in our standard package - this includes accidental damage to items in your rooms, and loss or damage to personal items when you are outside your property. Laptops and tablets, mobile phones and bicycles are not covered in the standard policy, however you can upgrade your policy so that your laptop, phone, tablet and other gadgets are covered, wherever you and your gadgets are, and this also includes a laptop and mobile phone replacement within 24 hours (one working day) of your claim being approved. You can add this upgrade for a small cost at any time during your stay.
Q. When will I get my deposit back?
If you are staying in England, you will get your deposit back in the form of a cheque, sent to your home address, within 14 days after your tenancy end date.
If you are staying in Scotland, Mydeposits Scotland will have emailed you a unique Release Code at the start of your stay. You need this at the end of your tenancy to authorize the return of your deposit.
Q. I Forgot to put on the inventory that there was some damage when I moved in, will I be charged?
Possibly yes, this is to be fair and consistent with our approach.