Fitzroy And Wenlock Courts, Luton

Flexible start date if a University moves the course start date, or if there’s a travel ban.

You may cancel within seven days of signing your agreement online. You have the right to the return of your deposit and any rental amounts paid in relation to your booking.

You will lose your right to cancellation as soon as you collect the keys from the reception team even if this is within seven days of signing your agreement.

First year students and first time residents
If you are a first year student or you are residing in the Building for the first time, you may request to cancel and have any deposit and rental amounts which relate to your booking returned to you if:

•  You do not receive an unconditional offer from your University you may request to cancel up to seven days following the release of A Level Results by providing your cancelation request in writing along with supporting evidence that the required results have not been achieved for you to take up your course.
   
•  You require a visa to study in the UK, but your visa application has been rejected, you may request to cancel up to seven days after rejection of your visa application and no later than seven days following the release of A-Level results by providing your cancelation request in writing along with supporting evidence that your Visa application has not been successful.

Ongoing students and returning residents
After seven days of signing your agreement online, if you are an ongoing student or returning resident of the building you may not cancel your agreement.

We reserve the right to cancel your booking and resell your room if you fail to collect your key within 14 calendar days of the booking start date. You remain liable for all amounts due under the agreement until the room is sold and for any lost rental amounts between bookings which we may deduct from any deposit we hold.

If the first rent instalment is due prior to the booking start date is not received as cleared funds within seven days of the due date, we reserve the right to cancel your booking and resell the room. You remain liable for all amounts due under the agreement until the room is sold and for any lost rental amounts between bookings which we may deduct from any deposit we hold.

If after the start date of your booking you would like to be released from the agreement and a replacement resident is found by you who we believe to be eligible in our absolute discretion, we will release you from the agreement, from the date the new agreement with the new resident takes effect. Your deposit will then be refunded and we will charge a fee amount equal to our costs of preparing your room for the new occupant. You will remain responsible for any rental arrears outstanding on the date the agreement ends.

If, after the commencement of your booking you would like to be released from the agreement but you have not found a replacement resident (as described above) to take over the agreement then we reserve the right to retain the deposit and you will remain liable for the full rent and other charges detailed in your agreement until the booking ends.

Q.Is it possible to choose my room?

You can select which room suits your needs in the student portal. So whether you prefer to live independently in a studio or share a flat with a group of friends it’s up to you. Our rooms are in high demand so the earlier you book the more choice you will have.

Q.Will I need to move out over Christmas and Easter?

Your contract will include the Christmas and Easter holidays. There is no need to move out and vacate your room at Christmas or Easter.

Q.Can I bring a pet?

As much as they love cuddly animals, there’s a strict no pets policy. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

Q.Are friends and family allowed to visit?

You can have a guest in your room for a maximum of two days. All guests must register with reception on arrival for safety reasons. They recommend checking with your flatmates too, particularly if you share any spaces with them. Extended visits are not permitted and residents must not in any circumstances allow any other person to reside permanently in their room or the flat common areas.

Q.What can I do if I lose my fob/keys?

If you lose your keys or fob please report this to the village team as soon as possible. They will be able to provide you access to your room whilst you try and find them. They can also provide you with a replacement if they are permanently lost.  Please note you will be charged for replacement fobs and keys.