Vita Student Lewisham Exchange

Updates to Policy

1. There is an amendment to the policy for new bookings in the form of a side letter which must be specifically requested at time of booking, much like the No Visa, No Pay policy. This covers students for the following instances:

   • The student is unable to travel due to travel restrictions in place either from their own country or the UK during the period of 15th August – 7th October. A full refund will be provided if the student cannot travel for the whole period between these dates.

   • Cases where the start date of their course has been postponed in which case we will reduce their rent pro rata for the period of time of the delay up to 8 weeks. In both of these scenarios we require written confirmation from the student of their wish to cancel along with proof of Government imposed travel restrictions and/or the postponement of their course.

   • This policy applies to new bookings only, where there is a genuine concern about one of the above that is preventing them from completing their booking. 

   • For existing bookings, the standard cancelled but liable terms exist although our Customer Engagement team will work hard with the student to help find them a replacement before the start of term.

Cancelation within cool off period (5 days), 2 weeks advance rent will be refunded.

Cancelation outside cool off period (5 days), 2 weeks advance rent will not be refunded.

Cancelation outside cool off period (5 days) and when student has made all the required payments, student will need to find replacement tenant to take over the contract.

Replacement student needs to pay 2 weeks advance rent and security deposit with 1st instalment. Once replacement has paid, then the original student will get a refund of the £350 deposit (from DPS) and they will get a refund of the rent minus the 2 weeks advance rent – they do not get the 2 weeks advance rent back.

VITA STUDENT 4 POINT PROMISE

1.NO PLACE – The student doesn’t get their grades/acceptance into university.

2.NO VISA – The student’s visa is denied or visa offices closed and they’re unable to process.

3.NO TRAVEL – Government-imposed travel restriction are in place either from their home country or in the UK preventing them to travel up to 1st November.

4.NO COURSE – Either course is completely cancelled or it turns 100% online.

With any of the above cases, students can cancel with no obligation.

Q. Is VITA secure?

Each VITA is covered by CCTV 24/7 and has onsite staff working around the clock. There is also a key fob entry system into each building and room.

Q. Do you allow couples to stay?

We love having couples live in our accommodation and it’s ideal if you want to share the license fee with someone else. There is a slight difference in price to cover the additional usage of electricity and water, internet and wear and tear to the accommodation and communal space. The Advance Payment remains the same for two people sharing a room.

Q. Who is eligible to book with Vita Student?

Any person who is over 18, and who is a student that is enrolled with an educational institution can live with Vita Student at any of our developments across the UK.