The Helix, London

Advance Rent
£300 to secure your room, this is an advance rent payment and will be adjusted in the overall rent.

Rent Payments
Pay in full - 3% discount off the total amount due
Pay in 3 installments - UK Guarantor needed - 1st installment due on 1st August.
Pay monthly - when using Housing Hand as the guarantor service. 1st installment due on 1st August and then every month thereafter.

Mode of Payment
Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer.

You may cancel the tenancy agreement that you have entered with us by giving us written notice of your intention to cancel on the following basis:

• (a) If your notice of cancellation is received by us in writing within 72 hours after you have submitted an application form and the period of the tenancy has not commenced, we will make no charge and the initial rental payment of £300 will be refunded in full; or
• (b) If your notice of cancellation is received by us 72 hours after you have submitted an applicationform on or before 31st July 2023 and the period of the tenancy has not commenced, you may cancel your booking by writing to us provided that we will be entitled to retain £100 of the total initial rental payment; or 
• (c) If your notice of cancellation is received on or after the 1 st August 2023, we will not accept a cancellation/surrender of your tenancy agreement for the Room until a replacement tenant is found for the Room. We shall endeavour to re-let the Room however cannot guarantee that we will be able to do so. You will remain liable to pay the rent for the Room and all other charges and costs under your tenancy agreement for the period to the date that a replacement tenancy for the Room commences. We reserve the right to charge you a fee in the sum of £100 as a contribution towards our administration costs incurred in dealing with the surrender of the tenancy agreement and the sourcing of a new tenant.

If a replacement tenant is found for the Room we will release you from your tenancy agreement with
effect from the date that the new tenancy agreement for the Room begins.
In the event you fail to honour your contractual obligations in relation to the payment of rent on the
due dates before occupation of the Room, we may cancel your tenancy agreement by giving you
notice in writing of cancellation; in the circumstances we will not repay any advanced payments made
by you to us.
In the event that we cancel the tenancy agreement at any time before occupation of the Room by you,
we shall give you as much advanced written notice as we can in the circumstances and will repay the
initial rental payment to you and any other fees that we have taken from you in connection with the
tenancy.

Q. Can I move in early?

Our standard tenancies have fixed dates and cannot be changed. However, if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

Q. What documents do I need to bring to the property when I move in? 

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Q. What are the reception hours of the property? 

These hours can vary from property to property and as business dictates. Most properties will advertise their opening hours at their reception.

Q. Where can I park to unload?

Parking varies from property to property but there is generally limited drop off parking available.

Q. Can My family/friends stay for a few nights after dropping me off?

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

Q. Where do I get my keys?

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Q. I have been given a time slot but I might miss it?

That’s fine, you can arrive at any time that is best for you and we’ll get someone to come and let you in and get your keys for you.

Q. Can I have post delivered to the site even though I am not there yet?

If you are having anything delivered before you arrive just to make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

Q. Can you store my luggage if I get it delivered to the site before I arrive?

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

Q. How can I get directions to the property?

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there.

Q. How can I get from the train station/airport to the property?

There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.

Q. I haven't yet signed my paperwork, can I still move in?

We will need your signed tenancy agreement and payment information before you move in.

Q. What time can I move in from? 

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Q. Can I have friends/family to stay overnight?

We want you to consider your Unite Students room as your home and are happy for you to have guests to stay. All we ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.