Scape East

Contracts & Pricing

Q: How long is the tenancy agreement? 
A: Scape contracts are for 51 weeks from September.

Q: Can I get a contract shorter than 51 weeks?
A: Scape only offers 51-week contracts making life with us easy you can stay the whole year and do not need to move out over the summer. 

Q: Do I have to pay a damage deposit? 
A: Yes, a £250 deposit is payable for each room. The full deposit must be paid by the time you check in and is secured by the Deposit Protection Scheme (DPS). You will receive an email confirmation from DPS when the deposit is registered.

Q: What does my damage deposit cover and when will I get it back?
A: The damage deposit is registered with the DPS and covers any damage you may cause to your room; this excludes normal wear and tear. It is refundable at the end of your stay with us and usually received within 28 days as long as there are no damages or outstanding rent. You will receive an email from DPS confirming when your deposit is ready to be returned. 

Q: When do I have to pay my rent by? 
A: An initial payment, of two weeks’ rent, is due when you make a booking. This payment is non-refundable and is a part of your rent. You can pay in full or in three termly instalments. The payments are due on 14th August 2017, 2nd January 2018 and 2nd April 2018. 

Q: What is included in the rent? 
A: Your stylish room, access to our vibrant communal spaces, all utility bills (i.e. electricity, water, heating) Wi–Fi internet and IPTV are all included. It includes Rooms with TV's even.
The following is not included:
• contents insurance
• meals
• laundry 
• TV licence (where a TV is provided as part of the room); 
• linen (including bedding and towels); or 
• crockery, cutlery and cooking utensils 
You can purchase a wide option of student living packs from us and at reception for all of your bedding, linen, crockery, cleaning and hospitality needs. Add-on services and other accessories such as stationery can also be purchased. 

Q: Do I have to pay council tax? 
A: Full-time students in the UK don’t have to pay council tax, however, you have to provide us with a certificate to show your status as an exempt student. 

Q: What facilities do you have? 
A: Communal lounge, study areas, communal kitchen, 24-hour reception, CCTV, electronic key fob access, cinema area, games tables, laundry access, gym. 

Q: How big are the rooms? 
A:

• En Suites approx. 13 - 23 square metres
• Standard Studios approx. 14 square metres
• Medium Studios approx. 16 - 18 square metres
• Large Studios approx. 21 - 31 square metres
• Premium King Studios approx. 26 square metres
• Two Bedroom Apartments approx. 32 square metres

Q: Are the restaurants included? 
A: Meals from our restaurants aren’t included with your rent but, the menus are a good price and have been designed with students in mind. 

Q: Do you allow pets? 
A: No, sorry!  

Bookings 

Q: How do I book? 
A: Everything is done online, it’s fast and easy! 

Q: How long until I get a reply to my application/enquiry? 
A: We aim to reply to all applications within 2-3 working days. Sometimes it may take longer due to room availability. Don’t worry if you do not hear back straight away, we know you are there and we are doing our best to accommodate you. 

Q: How much do the rooms cost? 
A: Room prices vary depending on which room type you select, location and floor level. For our full price list, please visit our bookings page.

Q: What payment types are accepted? 
A: We accept all debit and credit cards to confirm a booking. Please note there is no charge when paying with a UK debit card; with all other cards a 2.5% surcharge will be added. Card payments may be taken online, over the phone or at Reception. For the instalment payments you can also pay via Pay to Study, a quick, easy and secure online bank transfer for international students. We do not accept: direct bank transfers, cheques or cash payments. 

Q: Do I need to be 18 years of age or older? 
A: To stay at Scape you will need to be over 18 when you move in.

Q: Do I need a guarantor to book? 
A: You don’t need a guarantor.

Q: How much do I have to pay to book? 
A: For any bookings made before 15th August 2018 - an initial payment of two weeks’ rent is due and it is a part of your 51 weeks rent meaning your future 49 weeks of rent will be split into 3 instalments. Any bookings made after 8th August 2018 at Scape Wembley and The Pad or 15th August 2018 at all other properties - an initial payment of two weeks’ rent is required + the 1st rent instalment.  

Q: Can I move in later than my start date? 
A: Yes. You can move in on the day your contract starts or any day after the start of your contract, we just ask and request you to let us know if anything changes. 

Q: Can I move in before my start date? 
A: Unfortunately, it is not possible to move in earlier. But in exceptional circumstances we may be able to sort something out, please contact us and we can always look into this for you. 

Q: Can I live near my friend? 
A: That shouldn’t be a problem, but this will depend on availability. Please contact us directly before making a booking. 

Q: Can I swap my room once booked? 
A: When you confirm your booking, you will have a 14 day cooling off period to swap or cancel your room. After this period has passed, we cannot arrange any swaps. 

Q: Can I get a copy of my contract? 
A: A copy of your contract will be given to you after you make a booking with us.

Q: Can I have a discount? 
A: Our discounts may be available during limited periods of time only and will be advertised on our social media channels or newsletter. 

Q: I am on a waiting list, how likely is it that I will get a room? 
A: Joining our waiting list does not guarantee a room. If a student cancels and a room becomes available, we will then inform everyone that is on the waiting list. Bookings are made on a first come first served basis.  

Q: What's the difference between room levels? 
A: 

• Lower G-1
• Middle 2-6 
• Upper 7-8 

Living at Scape 

Q: Can I share a room at Scape? 
A: Scape rooms are for single occupancy only. Please note when booking a dual occupancy room, this will increase the weekly rent by 25%. 

Q: What happens if something in my room, e.g. a chair or light bulb breaks? 
A: Please report any maintenance issues to us. Your problem will be logged and a member of our on-site maintenance team will help resolve the issue as soon as possible. 

Q: How is my room cleaned? 
A: It is your responsibility to keep your room clean. Vacuum cleaners are provided for you to use, free of charge. We also offer a cleaning service at an additional charge. Please ask at Reception for more details. 

Q: Is there a gym/fitness club at Scape? 
A: Yes, the gyms are available to all residents. To use our gyms, students will need to complete a health and safety declaration and waiver. 

Q: Is there a curfew? 
A: There is no curfew at Scape, but we do operate 'quiet hours' between 11:00 pm and 7:00 am. You can access the building 24 hours a day, although, after 8:00 pm, you will need to use your key fob to gain access to the building. 

Q: Can I have guests stay overnight?
A: You can have overnight guests stay with you as long as it is cleared with Management in advance and your guests are registered with reception when they arrive. You may have a guest stay with you for up to 7 nights unless otherwise agreed by the Residence Manager. 

Q: Is there car parking at Scape? 
A: No, but we are very accessible and close to lots of public transport links. 

Q: If I go away for the university holidays do I need to move my possessions out of my room? 
A: No, you only need to move out of the room at the end of your contract. 

Q: If I go away for the university holidays do I need to pay rent for that period? 
A: Yes, smoke-free you still have to pay rent for the duration of your contract even if you are away on holiday. 

Q: Can I smoke in my room?
A: Building is smoke-free. 

Q: Is it noisy? 
A: All windows are double glazed and access to corridors is limited to residents within that floor. We also operate quiet hours in the evening; however London is a busy place so you may hear some noise from time to time and please bear in mind other students can be a bit noisy sometimes too. 

Q: Is it a safe area? 
A: London is a major city, and we do advise students to follow general safety precautions. That aside, all our buildings are equipped with 24 hour security and reception, CCTV and key fob entry which allows students into the building at night, their corridor and then their room.

Q: Can I store my belongings? 
A: There are under-bed storage, wardrobes and drawers in all of the Scape rooms. We do not currently offer any other storage. 

Q: Can I have a proof of address? 
A: Yes. Once you have a confirmed booking, you can view your invoices, receipts and contract. These should all serve as a proof of address. If you need additional proof, the Reception team can also provide a signed letter confirming your address. 

Q: Do you have A/C? 
A: There is no air conditioning in the rooms. All rooms come with window vents and individual temperature controls. 

Q: Can I buy an additional fridge to put in my room? 
A: Yes you can. 

Q: Can I let my friend live in my room when I’m away? 
A: No. You are responsible for your guests and must accompany them at all times. 

Q: Can I bring my bicycle? 
A: Yes, we offer bicycle storage at our locations. 

Q: How many students live here? 
A: 587 students stay in Mile End.

Check in and check out

Q: Do I need to bring any documentation for check-in?
A: Yes, when you arrive and check-in you will be asked to provide photo ID. This can be a driving licence, passport or any form of photo ID that shows your full name and date of birth. 

Q: What are check in times 
A: Providing there are no outstanding fees, check-in times are generally Monday-Sunday 2pm – 8pm. If there are any outstanding payments, please try to make these prior to arrival or make sure your arrival is between Monday-Friday 2pm – 5pm and you are able to make all the necessary payments before checking in. 

Q: How do I check out? 
A: In the week before your contract end date, you will be asked to organise a room inspection for any damages. Once this is done, you just need to return your keys (room, post box and safe box) to reception and we can check you out. 

Q: I am leaving early, who should I tell?
A: We know that some students may not stay for the whole duration of their contract, please tell us in advance before you leave in time for us to inspect your room.