Canvas Wembley London

First instalment of rent

Payment of the first instalment of rent is due at the time of booking if you book on or after July 31st.

Payment of the first instalment of rent is due on July 31st if you book prior to July 31st.

Card Payments

We use World Pay to collect and process transaction information.

Your Contract

Your Tenancy Agreement will only come into effect and your right to occupy the room will only start once (a)the first instalment of Rent has been received by us and (b) the Tenancy Agreement has been accepted and signed by all of the Tenants and (unless waived by the Landlord) the Guarantor. Once you have entered into a Tenancy Agreement with Canvas® you will be bound by the conditions of that Tenancy Agreement which is governed and administered under English Law. You may cancel your Tenancy Agreement with us subject to the Cancellation Policy. You will have the opportunity to read the terms and conditions applicable to the Tenancy Agreement before you signify your acceptance of them. If you do not understand the terms and conditions of the Tenancy Agreement you are encouraged to seek appropriate advice before accepting them. 

Eligibility Criteria for Affordable Rooms:- 

1. The student must be a UK resident.
2. The student should be eligible for the maximum student finance maintenance grant i.e. £12.382.

Alternatively:

The only other option we can offer at the current time is that the supplier will independently assess the household income. This will involve the student and members of their household sending evidence (paycheques) for the last three months to allow them to check if they are eligible.

Cancellation Policy :-

To secure your Room prior to 31st July, you must do the following within 3 days of receipt of this Tenancy Agreement (these 3 days being known as the "Decision Making Period"):

1. Pay your Holding Fee (which will be deducted off your first instalment of Rent if your booking is not cancelled).
2. Both the Tenant and the Guarantor must sign the Tenancy Agreement.

If you have not paid the first instalment of Rent on the date of booking, this must be paid on or before 31 July, otherwise, we reserve the right to cancel your booking.

For bookings made after 31st July, to secure your Room you must do the following within the Decision Making Period:

1. Pay your first instalment of Rent.
2. Both the Tenant and the Guarantor must sign the Tenancy Agreement.

A Holding Fee will not be required for bookings made on or after 1st August.

Failure to secure your Room within the required timescales may result in the cancellation of your booking by us.

Cancelling within the Decision Making Period

The Holding Fee is refundable if you provide us with notice of your intention to cancel within the Decision Making Period.  If you cancel your booking after the Decision Making Period but prior to 31st July, any advance payment of Rent will be refunded to you less your Holding Fee, which will not be refunded.

Taking no action throughout the Decision Making Period

If at the end of the Decision Making Period if you have taken no action, i.e. not signed and accepted your Tenancy Agreement and/or not paid your Holding Fee and/or your first instalment of Rent then your offer will be cancelled on our system and your Room will be made available for someone else to book.

Cancelling on or after 1 August after accepting your Tenancy Agreement and having paid your first instalment of Rent

To request to cancel your booking outside of the Decision Making Period on or after 31st July but prior to the Tenancy Start Date as set out in the Tenancy Agreement, you must meet any of the following criteria:

1. Your application for a visa has been declined. Please note that this does not include situations where your visa has been granted and subsequently withdrawn.
2. You have failed to obtain your grades to study at university and as such do not have student status.

 (the "Cancellation Criteria")

If you meet any of the above Cancellation Criteria and can provide us with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of Rent at the date your cancellation request is granted, we will refund you the first instalment of Rent less any Holding Fee paid (or an amount equivalent to the Holding Fee if you booked your room after 31st July).

If you need to cancel your booking outside of the Decision Making Period on or after 31st July but prior to the Tenancy Start Date as set out in the Tenancy Agreement after accepting your Tenancy Agreement and having paid your first instalment of Rent but cannot meet the above Cancellation Criteria you will remain liable in full for the Rent for the full term of the Tenancy Agreement. This is unless a suitable replacement tenant can be found by you, acceptance of which will be at our sole discretion. Please note that we will not agree to a replacement tenant unless all outstanding accounts with us are settled.

Any decision made to release you from your Tenancy Agreement for any reason that does not fall within the Cancellation Criteria is made by us, at our sole discretion on a case by case basis. 

After the Tenancy Start Date as set out in the Tenancy Agreement, requests for room moves or for us to accept a replacement tenant to take over you tenancy will be managed based on availability and at our sole discretion. An Administration Fee of £50 will be payable in each instance if agreed to by us and you will be responsible for cleaning the room in accordance with the terms of the Tenancy Agreement.

Requests for replacement tenants received after 1 June within the Tenancy Period will not be accepted.

Contact a Unilodgers booking specialist for any further clarifications.

Q. What's the eligibility criteria for Affordable Rooms?
Be a UK resident, be eligible for the maximum student finance maintenance grant (£12,382). Alternatively, The only other option we can offer at the current time is that the supplier will independently assess the household income. This will involve the student and members of their household sending evidence (paycheques) for the last three months to allow them to check if they are eligible.

Q. What is the contract length?
We offer 43 and 51-week contracts. Please enquire for short term stays.

Q. Will I have Internet in my room?
Of course!

Q. What are the guest policies?
We offer residents unlimited day and night guests. For your own safety and security, we have a few guest policies in place. You can have unlimited guests visiting during the day between 8 am and midnight. For overnight stays, one guest can stay for a maximum of 8 consecutive nights throughout the month. All guests must be 18 years of age or over. You will have to sign in your guests and they must bring a photo ID to gain entry in the building.

Q. Will my room be cleaned?
If you wish you can clean your room yourself. But if you’re not a fan of cleaning, we can offer you a range of room cleaning packages starting from £20 by a member of our housekeeping staff. You can choose from Standard, Premium and Check-Out cleans. Please check with a member of staff at reception when you check-in.

If you’re in an Ensuite Apartment, we provide weekly kitchen cleans free of charge however additional cleaning is available as per the above pricing and packages.

Q. Will I have a TV in my room?
TVs are not provided in the rooms however you are welcome to bring in your own. You’ll be able to connect the TV to a centralized cable system however you will need to purchase a TV license during your stay.?

Q. Will I have a phone in my room?
If you wish, you can set up a phone in-room to make and receive external calls for £10 per month plus the cost of VOIP calls. You can set up a phone in your room through our internet service provider. All you need to do is purchase a VOIP phone through them and pay for your calls. Or you can simply choose to use an internet-based service like Skype and set up an account with them.

Q. Do You have laundry facilities and how much does it cost? 
We have a laundry room onsite with several washers, dryers and ironing boards which you can use 24/7. You can find the laundry room just off the main communal space on the ground floor.

Fees are: £2.80 per wash and £1.80 peruse of the dryer.?

Q. Can I change my room after I move in if I don't like it? 
Yes, you can, but we can only offer this if there is still space available and you have a valid reason. Please bear in mind that different rooms are offered at different prices and it may be that you have to pay a different rate to occupy a different room. The rates are based on a number of things, e.g. size of the room, location in the building and availability.

Q. Locked out of my room?
You will receive 2 keys (room and post-box) and 1 access FOB as a resident. You will need to pay £30 for a new room key to cover the costs, £15 for a new post-box key and £10 for a new access FOB.

Q. Are there monthly Events or activities Planned for residents? 
We organize a full monthly calendar of social parties, career events and learning workshops for all residents.

Q. Is there extra storage space onsite? 
Yes, we have storage cells on-site. The cost for this is £30 a month.

Q. Can I share a room with my friend who is also a full-time student? 
Yes, two full-time students who are friends can share a studio on a dual occupancy basis by paying 15% extra per week and splitting the rent.