Prospect Point Liverpool

Cancellation Policy

Cooling Off Period

1. Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or completing our Cancellation Form, at any time during the 7 days after we send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If your Tenancy is for a room in Wales, please contact us directly as a different cooling off period may apply. If you do that, you will not be charged and we will return your deposit or any Advance Rent Payments you have made.

2. Once the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room in accordance with this policy, or you enter a new Tenancy with Unite Students. To be considered a replacement Tenant, the individual would need to be a student who is eligible to book a Unite Students room in the usual way.

Replacement Tenants – Before your Tenancy Start Date has occurred

3. If you have proposed a replacement Tenant prior to your Tenancy Start Date, Unite Students has complete discretion as to whether it:

a. accepts the proposed replacement Tenant and enters into a Tenancy Agreement with them;

b. places the room back on general sale; or

c. allocates the room it to an alternative student on a waiting list to enter into a Tenancy Agreement.

we will release you from your Tenancy Agreement on the date seven days after any of the above has occurred.

Replacement Tenants – After your Tenancy Start Date has occurred

4. If a replacement Tenant is found for your Room after your Tenancy Start Date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant.

No Place No Pay – applicable to 1st year students only.

5. If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from your Tenancy Agreement. You may also be eligible to be released from the Tenancy Agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

d. a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or

e. a copy of the proof of acceptance of your new university by UCAS adjustment.

6. These document(s) must be received by us within 7 calendar days from the date your results are published. Please complete our Cancellation Form with your documents. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your Tenancy Agreement and refund any deposit or advance rent paid in full.

Q CAN I MOVE IN EARLY?

Our standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.

Q WHAT DOCUMENTS DO I NEED TO BRING TO THE PROPERTY WHEN I MOVE IN?

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Q HAVEN’T PAID RENT YET, CAN I STILL MOVE IN?

It’s really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.

Q WHERE DO I GET MY KEYS?

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Q I HAVE BEEN GIVEN A TIME SLOT BUT I MIGHT MISS IT?

That’s fine, you can arrive at any time that is best for you and we’ll get someone to come and let you in and get your keys for you.

Q CAN I HAVE POST DELIVERED TO SITE EVEN THOUGH I AM NOT THERE YET?

If you are having anything delivered before you arrive just make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

Q WHAT TIME CAN I MOVE IN FROM?

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and we will arrange for someone to be there to greet you and make sure you get the keys for your new home.

Q CAN I SMOKE IN MY ROOM?

There are usually outside areas for you to smoke with ashtrays provided.

Q AN EMERGENCY HAS HAPPENED BACK HOME AND I NEED TO CANCEL. CAN I DO THIS?

In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

Q WHAT HAPPENS IF I FAIL MY EXAMS DURING MY STAY? DO I HAVE TO LEAVE?

If you leave university during your stay with us you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.

Q CAN I PARK ON SITE?

Car park is there for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.

Q WHY ARE MY WINDOWS RESTRICTED?

Your window may have a restricting device that limits how far it opens. It’s there for your safety so it’s important that you don’t disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. We check all the windows and their fittings regularly, to make sure they’re all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.

Q HOW CAN I PAY MY RENT?

You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on Make A Payment.

Q CAN I RE-BOOK MY ROOM?

Absolutely!

Q WHAT DOES THE INSURANCE COVER?

Some items are not included in our standard package - this includes accidental damage to items in your rooms, and loss or damage to personal items when you are outside your property. Laptops and tablets, mobile phones and bicycles are not covered in the standard policy, however you can upgrade your policy so that your laptop, phone, tablet and other gadgets are covered, wherever you and your gadgets are, and this also includes a laptop and mobile phone replacement within 24 hours (one working day) of your claim being approved. You can add this upgrade for a small cost at any time during your stay.

Q WHEN WILL I GET MY DEPOSIT BACK?

If you are staying in England, you will get your deposit back in the form of a cheque, sent to your home address, within 14 days after your tenancy end date.

If you are staying in Scotland, Mydeposits Scotland will have emailed you a unique Release Code at the start of your stay. You need this at the end of your tenancy to authorise the return of your deposit.

I FORGOT TO PUT ON THE INVENTORY THAT THERE WAS SOME DAMAGE WHEN I MOVED IN. WILL I BE CHARGED?

Possibly yes, this is to be fair and consistent with our approach.