The Zip Building Leicester

If you cancel your room booking within 14-days of your Accommodation Offer (provided you have not seen the accommodation) then you will be entitled to a full refund of booking fees. After 14 days, the booking fee is non-refundable.

If you do not sign the tenancy agreement within the 14-days cool off period, the landlord will cancel your booking automatically and retain your booking fee.

If you have made your booking less than 14 days before your scheduled check-in date, you may cancel your booking until the 14-days after receipt of the Accommodation Offer or the date you actually check-in, whichever comes earlier.

If you cancel your booking after the 14-days cool off period, your booking fees is not refunded and you will be required to meet the obligations set out within the Tenancy Agreement until you are able to find a replacement tenancy to take over your tenancy.

If for any reason you decide to leave during your contracted term after moving in, the landlord may agree to release you from your contract. In this case, you are required to provide a replacement tenant to take over your room for the remaining period of your contract.

If you do not meet the grades of the university you initially applied to OR fail to receive a VISA, you may be released from the contract and receive a refund of your deposit provided you provide the documents as a proof of this.

Q. Can I live here?

You must be a full-time student, and be 18 years or older to live in the property. You can book with this property whether you have a conditional or unconditional offer. However, please be aware of the cancellation policy prior to booking should your place at university not yet be confirmed.

Q. Are pets allowed?

No, pets are not permitted in the buildings,except registered assistance dogs.

Q.What can i bring?

You can bring most of your belongings but some electricals aren't suitables. Non UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.

Q. Can I choose my room?

 You can select the room of your choice or you can make special requests which they will do their best to accommodate, however all requests are subject to availability and conditions.

Q. Can I request to move rooms during my tenancy?

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online.

Should your new room be more expensive, then you and your Guarantor shall be liable for the higher rent from the date you are given access to it.

Q. Do I have to move out in the holidays?

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

Q.When does the discount come off my rent?

All discounts offered will be deducted off your final instalment of rent.

Q. What is included in my rent?

All utility bills such as gas, electricity, water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.

Q. Do I need a guarantor?

If you wish to pay your rent in instalments, you will need a UK guarantor.

Q. What happens to my deposit?

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.

Q. When do I get my deposit back?

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 30 working days to be credited at the end of your tenancy period.