Upper Quay House Gloucester

To apply for and book, a flat or bedroom at the property, you must pay £100 to reserve the room (described herein as “Reservation Rent”). 

You will have 15 days from making your booking to sign the Tenancy Agreement. The Reservation Rent is fully refundable if you cancel your booking within this period. 

Once the Tenancy Agreement has been signed, the Reservation Rent will be held until the first rental payment falls due under your Tenancy Agreement, and will be offset against the amount due. 

To cancel your booking you must tell us in writing by sending an email to us :

You may be eligible to be released from your agreement if: 

Your offer of a place at your preferred University/Higher Education institution is withdrawn as a result of you not achieving the required entry grades, you have surpassed your required entry grades and choose to go to a different University or you have extenuating circumstances that prevent you taking your place at University. 

In order to meet the criteria you will need one of the following: 

• To provide a written rejection letter from your chosen university/Higher Education Institute 

• To provide a copy of the acceptance letter from your new university 

• Evidence as to why you cannot take your place 

You will be required to pay a deposit (“Deposit”) at the commencement of the Residential Period. This payment will be collected with your first rental payment. 

Your Deposit will be held under a Tenancy Deposit Protection Scheme and will be used as security against any damage to the Room, the Flat or the Property (fair wear and tear excepted), any damage to the furnishings or other equipment provided (fair wear and tear excepted) and any unpaid Rent or other charges incurred during the duration of your Tenancy Agreement. The balance of the Deposit will be paid to you within 28 days after the termination of the Tenancy Agreement, less any reasonable costs incurred for the breach of any obligation under the Tenancy Agreement.

It is important that you understand that when you sign your Tenancy Agreement, you are entering into a legal agreement with the Landlord, and are liable for the full rent due for the Residential Period. 

Cancellation of your Booking by Property

Our terms and conditions reflect that you are required to sign your Tenancy Agreement within 15 days of completing your online booking and paying your Reservation Rent. 

If you have failed to sign your agreement within the above period, we may give you notice by email of your failure to do so which may lead to the cancellation of your booking, and no refund of the Reservation Rent. 

Your Reservation Rent will be refunded by us if we cancel your booking.

Q When can I move in?

Your accommodation will have a dedicated Move-In weekend which coincides with the start of your tenancy. Details of this will be communicated closer to the time.

Don’t worry if you are not able to move in on the dedicated Move-In weekend, you can still pick up your keys during office hours outside of this. Please just contact the helpful on-site accommodation team to let them know when to expect you and to ensure moving in is a hassle-free experience for you.

Q What do I have to bring?

As a Collegiate resident, you will need to provide your own bedding, kitchen equipment, towels, etc.

If you have specific questions about what to bring, such as sizes for bedding, or whether to bring induction or standard pots and pans, please contact your on-site accommodation team.

Q Will my room be cleaned?

Room cleaning is generally not included in your rent (although some of our residences offer room cleaning as part of the rental package), so you will be responsible for cleaning your room. If you’re not a fan of doing the cleaning yourself, we offer a range of room cleaning services. You can choose from weekly, monthly, ad hoc and end-of-tenancy cleans.