The Heights Birmingham

CANCELLATION POLICY RELATING TO BOOKINGS FOR ACADEMIC YEAR 2022/23

A. During cooling-off period

You can cancel your booking in writing or by sending an email directly to the Property Team within 7 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 7 days, we’ll arrange a full refund of your deposit.

If you book your accommodation on or after 1 August 2022, your cooling off period will reduce to 24 hours only from the point you accept it. If you do cancel your booking within these 24 hours, we will arrange the return of your full deposit.

Please note that at the point you receive your key and check in to your accommodation, the cooling-off period will immediately and automatically end.

B. After cooling-off period has expired

If you wish to terminate your tenancy agreement after the cooling-off period has expired, there are some circumstances where you may be able to be released from your tenancy, e.g. if you can provide evidence that you are not/are no longer a student at university. In other cases, you may need to find a replacement tenant.

To put in a cancellation request, please send an email or letter directly to your Property Team. They will respond as soon as possible, letting you know if there is any extra information you need to provide.

The following procedure applies to the below:

• Failure to receive grades (all academic years)
• Failure to obtain visa (all academic years)
• Studying in an alternative city where Student Roost accommodation is unavailable
• The pre-sessional English language course required to take up your University place is canceled
• Deferment of University entry (all academic years)
• Eviction from University
• Voluntary withdrawal from University

If you’ve confirmed your accommodation but then can longer attend the affiliated University for one or more of the above reasons, you may be able to cancel. If this has happened to you, please email or write to your Property Team immediately, explaining the reason(s) you need to cancel. You must also provide official written evidence from the relevant University to your Property Team within 3 calendar days of the results or decision being published or reached. 

If you have changed your mind about your choice of University and wish to study in a different city, we will seek to place you in Student Roost accommodation in that city, if such accommodation is available. If alternative Student Roost accommodation is unavailable, and you provide sufficient evidence of your change in circumstances as set out above, you will be eligible for release from the tenancy agreement and we will arrange the return of the full deposit (minus any deductions that apply if you have moved in).

The following procedure applies to the below:

1. Change of mind
2. Booked different accommodation
3. Accepted onto a placement
4. Single semester course
5. Classes temporarily or permanently being delivered online, or decision to commute to your University city

If you do not wish to live at Student Roost for one or more of the above reasons, you will be required to find a replacement person to take over your tenancy. The replacement person must be a student and match the preferences of the accommodation (e.g. female-only flat).

The replacement person must sign a contract for the entire length of your tenancy agreement and secure this with payment of the deposit. If a replacement person is found, you will be released from your tenancy agreement from the start date of the replacement person’s tenancy. 

Please note that your deposit will be retained and you will remain liable for all accommodation fees until a replacement person is found and their tenancy starts.

If a tenancy release is not granted, you will be required to find a replacement person before you are released from your tenancy. If you are granted a tenancy release, we will arrange the return of your deposit (minus any deductions relating to the condition of your room/flat upon your departure).

Q. What communal spaces are there?
The property offers excellent communal spaces and guarantees a fun-packed and fully inclusive social calendar for all the students to enjoy, all year round.

Q. What if I have a disability or a special requirement?
Yes, The property offer rooms types with additional and accessible facilities. Please declare any medical information or disabilities on your application. You can always mention your preferences and special requirements. 

Q. How do I pay?
You get the choice on how you pay your rent. You can choose from annual, termly and monthly payment plans across the year. 

Q. Who is a guarantor?
Your guarantor is a person who agrees to pay your rent if you are unable to. The property will only contact your guarantor if there is a delay in payment. Your guarantor should be over 18 years of age. They should be in full time employment and a homeowner and/or renting accommodation.

Q. Do you have car parking available?

Car parking spaces are still available but very limited at £14.50 per week for the same length as tenancy.